Review requests are a great way to interact with your customers after a purchase is made, receive their honest feedback and collect reviews for your business. Remember; the more reviews your business has, the higher it is bound to appear on online searches!
For some background information about Review Requests and how they work, read on.
Delay in Message
We will typically send the message the following day of the Login, at 11:00 in the morning. So, if you login at 23:40 PM, you will receive a review request the following day at 11:00 AM.
You may delay the message for 1 day, 1 week or 2 weeks. We will manage the timing of the campaign and guarantee the best open and click rate possible. We might change the delay or delivery time, depending on analytical data.
Not possible to change the template
It's not possible to change the template (Text) since it will automatically be sent in the correct language of the receiver. This is only possible when the text is not editable (Static). Conversion is key therefore, we have made the decision to keep the e-mail static. However, the venue owner can upload it's own header image.
Note: This is how all the large review and booking platforms are managing review e-mails, non-customizable.
Only one email sent
Our platform will only send one Review Request to your customer. As for now we will not send reminders. this might change in the future, but we will always inform you beforehand. Again, conversion is most important, so if we can improve the amount of reviews written by sending a reminder we will build it.
Also, there is a limit of emails sent, this is to save our emails from going to spam (unique e-mail address). If multiple request are sent (one-off campaign) it will only send the first review request. The send limit is set at once per day.
Select Review platform
All connected review and booking platforms that are setup in Reviews are options on Review Request. We have removed (hidden) platforms that don't allow public reviews. For example: In booking.com you can't write a review without completing a stay at the hotel (+booked via booking.com). Therefore, it's not possible to send a review request from this platform.
How to send a campaign by importing your own email addresses
You can send a campaign to a select audience by importing your own email addresses: This is a one-off campaign that will be sent immediately once you click on Start Campaign. This campaign will be sent to a maximum of 5000 unique profiles.
If you have any other questions, please be sure to message our support team here.