Using your Reviews Manager, you can select up to three competitors. In practice, this means that you will receive real-time data on the positive and negative reviews and trends of your competitors.
With your Reputations plan, you can benchmark your competitor's results against your own performance. Plus, compare all scores, rankings, reviews and sentiments from their guests to your own standards for service, pricing or food quality. Easily evaluate your performance to see where you underachieve or outperform.
Identifying competitor data:
Once you have selected your competitors, you will be granted insights that just may give you that competitive
1. TripAdvisor Ranking
2. Compare Rating over Time
See what the main topics people talk about in the other locations, what they believe to be good or bad.
See a satisfaction comparison to view how your business is compares to the other three. You can analyze the graphic with the following variables: General Overview, Food and Service.
3. Top Topics (keywords)
4. Ratings compared to your competitors
5. Compare satisfaction (per category)
Use this data to take deeper look into your competitors platforms. These insights will help you improve your business strategy, share learnings with your employees and improve customer experience.