Having a refund policy on your website is an essential tool for further professionalising your business. It builds trustworthiness with your customers as they are more confident in buying from you.

UENI is pleased to add a Refund Policy section for all customers, which can be edited at your own convenience.

First, log in to your Hub and select the Edit Website tab.

Next, click Settings.

Once in settings, click on Merchant Policies.

After clicking on Merchant Policies, select the Refund Policy option.

In this section, you can add and modify the refund policy for your business.

Like most small businesses, a refund policy might not be a priority for you at the moment. For this very reason, UENI has provided an example template for a Refund Policy that can be copied and added to your website.

To use this example, click on Example Policy in the Refund Policy section.

You will now be redirected to a new page from UENI's published blogs titled Shopping Cart Documentation. The shopping cart is an exclusive feature that provides a state-of-the-art check out process for your customers! To activate this feature on your website, please click here.

On this page, scroll down and click on the arrow with Returns Policy.

This will drop down an entire template for a refund policy for you to modify.

Once you have copied this example, you can paste it in the Refund Policy section in the Editor. 

And that's how you can add the refunds policy on your website!

If you would like your customers to see this themselves, it is fully visible in the Merchant Policies section at the bottom of your website.

If you have any further questions, please get in touch with our support team by messaging us here. We're always happy to help.