Your domain name is your website's address, so it's important to get it working smoothly. Here's the difference between transferring and connecting a domain, how long each takes, and how to fix common issues.
Warning: Transferring a domain to UENI is only available on the Plus and Growth plans. Connecting a domain works on all plans.
Transferring vs connecting
Transferring: your domain moves completely to UENI, and we manage renewals and technical settings for you.
Connecting: your domain stays with your current provider, like GoDaddy, and points to your UENI website. You stay responsible for renewals, DNS, and registration settings through your provider.
How long it takes
Transfers: usually 7 to 10 days, depending on your current registrar. Your domain and email may have some downtime. Afterwards, DNS changes can take up to 72 hours to spread.
Connections: After you update your nameservers, allow 24 to 72 hours for the change to take effect worldwide.
Updating your nameservers
Start the connection to receive UENI's nameservers by email.
Log in to your domain registrar.
Remove any existing non-UENI nameservers and add UENI's.
Save your changes.
Troubleshooting
"My domain still isn't connected after 72 hours": check that only UENI's nameservers are active at your registrar, remove any others, and confirm you saved the changes.
"The nameservers look right, but it still doesn't work": double-check the spelling and formatting of each entry, then allow up to 72 hours more.
"My email stopped working during a transfer": some downtime is normal while a transfer completes.
"Still stuck": contact our support team.
Final thoughts
Most domain issues sort themselves out with correct nameservers and a little patience. We're here if you need us!