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Troubleshooting the Product Sync

How to fix the common errors that stop UENI Product Sync from working.

If Product Sync fails, you'll see which errors are blocking it. Find your error below, fix it, then try again.

Product Sync error messages showing what needs fixing

Troubleshooting

  • "Return & Refunds Policy": add a refund policy to your site. See how.

  • "Business Address": your address must match your Google Business Profile address. Adding it doesn't make it public if you've chosen to hide it. See how to update it.

  • "Payment Method": connect a payment method to your site. See how.

  • "Products": every product needs a price, an image and a description. See how to edit your products.

  • "Business Name": your name must exactly match your Google Business Profile listing and website header. See how to edit your header.

Note: Once you've fixed every error in your notifications, try turning on Product Sync again.

Pro tip: Get more from Product Sync with this UENI Blog post.

Final thoughts

Fix the errors above and your products will be ready to sync!

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