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How do I add a Refund Policy on my site?

How to add a refund and returns policy to your UENI website, using our template if you like.

A clear refund policy makes your business look professional and gives customers the confidence to buy from you. Every UENI customer can add one, and we even provide a template to get you started.

Step 1: Open Merchant Policies

  1. Open the UENI Editor.

  2. Click Settings, then Merchant Policies.

  3. Select Refund & Returns.

Settings option in the UENI Editor menu
Merchant Policies option in Settings
Refund and Returns option in Merchant Policies

Step 2: Copy the example policy (optional)

Short on time? Use our template:

  1. Click Example Policy in the Refund Policy section. This opens our Shopping Cart Documentation page.

  2. Scroll down and click the arrow next to Returns Policy to show the template.

  3. Copy the text.

Example Policy link in the Refund Policy section
Expanding the Returns Policy template on the documentation page

Step 3: Add your policy

Paste the template, or write your own policy, in the Refund Policy section. Edit it to suit your business, then click Save.

Pasting the refund policy into the Refund Policy section

Warning: The example is a starting point. Update it so it accurately reflects how your business handles refunds and returns.

Note: Customers can read your policy in the Merchant Policies section at the bottom of your website.

Merchant Policies link at the bottom of the website showing the refund policy

Pro tip: Selling online? Activate the Shopping Cart for a smooth checkout.

Final thoughts

Done, your refund policy is live, and your customers can shop with confidence!

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