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How to change or reset your account password

Updated over a week ago

To change your UENI account password, follow these steps:

  • Login to your UENI account here

  • Select the menu next to your name on the right-hand side of your Hub

  • Click on Account Settings

  • Scroll down to Change Password and select a new password here

Here's a visual guide for you:



Forgot your password?

If you've forgotten your account details, follow these steps to reset your password.

First, head to the UENI login page here and select Password. You'll see the screen below. Alternatively, select the “Get Login Link” option to receive a secure one-time login link via email, allowing you to access your account directly without entering a password. Ensure the email used matches the one registered for your UENI account.

UENI Login dialogue

  • Now, click on the Forgot password option

  • Enter the email address you used to register with UENI

  • Hit Submit

  • You will receive an email from us with the subject line Password reset link. If the email does not appear in your inbox, check your spam or junk folders and ensure that you are using the correct email linked to your UENI account.

  • Click on the link provided and select your new password

That's it! Your account password will be updated immediately.

Updating Account Information

Once you regain access to your account, take time to:

  1. Check and update your login email to ensure it stays current.

  2. Update your password, if you logged in using a temporary or passwordless link.


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