Understanding how billing works helps you plan ahead with no surprises. Here's how UENI takes payment, when you're billed, and what payment options are available.
Secure payments
UENI uses Stripe as our payment provider. Stripe follows the strictest security requirements and is certified as a PCI Level 1 service provider. Stripe takes your payment details directly, and they're never shared with UENI. In some regions, we also process payments with PayPal and its global affiliates. We don't hold any card details.
When you're billed
Monthly plans: you pay for your first month upfront, then renew automatically on the same day each month.
Annual plans: you're billed automatically on your yearly renewal date.
Two-year plans: you're billed every other year on your renewal date.
Note: Need to change your payment details? Here's how to update your billing information. To change your renewal date, contact our support team.
Can I pay in instalments?
Not at the moment, but the Launch, Plus and Growth plans are available as monthly subscriptions.
Pro tip: Annual plans cost less per month than paying monthly.
Warning: We used to offer SEPA direct debit through GoCardless for customers in Europe. These payments can take up to 7 working days to process, and GoCardless is no longer available to new customers.
Final thoughts
Questions about your bill? Our support team is always happy to help.