Your UENI subscription is paid automatically on your renewal date using your saved payment method. If a payment fails, for example because your card expired, was reported lost or stolen, or was blocked by your bank, you can retry it yourself in a few clicks.
Step 1: Open your subscription
Click Hi [your name] in the top-right corner.
Select Subscription.
Step 2: Retry the payment
You'll see a red alert about your payment. Click the orange Renew Now button.
Warning: Pay any pending invoice by the date shown in your Hub alerts, or your subscription may be cancelled automatically.
Troubleshooting
"The payment failed again": you'll see a message explaining why. Click Update Card to add a new payment method. See how to update your billing information.
"My card details are correct but it still fails": ask your bank whether they're blocking the payment for security reasons.
"It still won't go through": contact our support team and we'll look into it.
Final thoughts
Done, your subscription is back on track!