The UENI Messenger is the quickest way to get help, so you can get back to running your business. Chat with our team, follow up on past requests or find answers yourself, all in one place.
Step 1: Open the UENI Messenger
Log in to your UENI Hub.
Click the chat bubble in the bottom-right corner.
Step 2: Choose a tab
Home: start a conversation with Fin, our AI assistant, talk to our team, or pick a suggested topic.
Messages: read past conversations, reply to ongoing ones, or check for our response.
Help: browse articles and FAQs, or search by keyword, like billing, edits or domain.
Note: Following up on the same topic? Reply in your existing conversation instead of starting a new one.
Step 3: Start a conversation
Start a new conversation from Home or Messages. Explain clearly what you need and include any relevant details so we can help faster.
Step 4: Get your reply
Our team replies as soon as possible during business hours, 10 am to 6 pm EST. Messages sent outside these hours are answered when we're back online.
Pro tip: You don't need to stay on the page. Replies are also sent to your email, so you can respond straight from your inbox.
Final thoughts
Use Help for quick answers, Messages to follow up, and Home when you're starting fresh. Prefer another way to reach us? See all the ways to contact UENI.