At UENI, we're always happy to hear from you!

Our Customer Success Team is available every day of the week, so don't be shy! We offer several ways to get in touch.

Submit a Ticket

Whatever's on your mind, just submit a ticket and one of our support agents will personally handle your query and get back to you in no time. 

All you have to do is fill out a few details on the form and hit Submit, and we'll be happy to assist you. 

Send an email

If email is more your speed, please email our team directly using the options indicated below. It's very important that you select the specific country you are located in, to ensure your message reaches the relevant member of our team.

United Kingdom

United States



Please note: we aim to respond to all queries within two working days.

Message via Live Chat

We now offer live chat functionalities that allow you to chat with a dedicated Customer Success agent in real-time and share any queries or concerns that you may have. With this, you can get immediate responses to your questions!

To access live chat, log into the UENI Hub, and select the live chat logo at the bottom-right corner of the screen.


Here's what it looks like:


Please note that live chat agents are online between 7 am to 7 pm PST (12:00-00:00 GMT).

Phone Support

We are currently offering phone support for customers on the Plus & Growth plans. This is a comprehensive solution designed to enhance your customer service experience. With this new feature, you can now directly connect with our expert support team via phone, ensuring prompt and personalized assistance for all your queries and concerns.

Log into UENI Hub and click Phone Support and you will be redirected. 

Our phone support hours are currently:

United States & Canada

  • 9am to 5pm EST

United Kingdom

  • 2pm to 10pm GMT