Please note: As of April 2020, UENI no longer sells add-on features to customers on the free Starter plan. This includes the purchase of a professional domain, email and domain connection. 


Moving forward, these premium features are only available to customers on a paid subscription planFor more instructions on what happens when your add on renews, please read on. 


Domain/email renews before 1st June 2020: 


If your add-on renewal date falls before the 1st of June 2020, you are free to renew your domain/email and pay the fee agreed for 2020. No plan upgrade will be necessary, and you may continue using your domain/email as before for the duration of the contract. After this, UENI will inform you of your next steps. 



Domain/email renews on or after 1st June 2020: 


If your add-on renewal date falls on or after the 1st of June 2020, you must upgrade to a relevant paid plan subscription if you wish to retain ownership. This is non-negotiable, and applies in all cases. To upgrade to a paid subscription, just follow the steps set out here. Please note that the Lite plan does not include custom domain/email, so may not be selected, except it cases where customers wish to retain their domain connection. 



Need a hand? If you have any questions, please get in touch by messaging our support team here. We're always happy to help.