Please note: this functionality is only available for subscribers of the Plus or Growth plans.


With Freshdesk, you can interact live with your website visitors. This tool enables you to show access to help articles or show a LiveChat widget, which allows you to talk with your visitors in real-time. 


Let's learn how to enable this widget using UENI's Custom Code feature.


Adding the Freshdesk Widget

Requirements

To configure the Freshdesk widget on your UENI website, you will need a Freshdesk account. 


Once your Freshdesk account is created, you will receive the widget code, ready for usage on your new website. The code is similar to this:

<script>
  window.fwSettings={
  'widget_id':101000000303
  };
  !function(){if("function"!=typeof window.FreshworksWidget){var n=function(){n.q.push(arguments)};n.q=[],window.FreshworksWidget=n}}() 
</script>
<script type='text/javascript' src='https://euc-widget.freshworks.com/widgets/101000000303.js' async defer></script>


Instructions

Here's a step-by-step walkthrough to getting the Freshdesk code working:

  1. Log in and open the UENI Editor
  2. Click on the Settings section and then scroll down to the Custom Code area
  3. Place the code from Freshdesk in the Head section
    • By default, this widget appears on the bottom right corner of your website. Enable the Prevent Content Overlap on Mobile toggle to remove UENI's default widget.
  4. Click Save


That's it! Open your website and you will see Freshdesk's widget! 

Here's how the Help widget from Freshdesk will look like:



Need a hand?
If you need any further assistance, please message our support team or get real-time help on our Live Chat!