Every booking request, message and order from your website lands in one place, so you can respond quickly and never miss a customer.
What customers can send you
Booking requests: for services listed on your site. These are requests, not confirmed bookings, so you decide whether to accept. Learn about services.
Orders: purchases of products listed on your site. Learn about products.
Messages: enquiries sent through your website, even if you don't list services or products.
How you're notified
You'll receive an email and an SMS with the service requested or the nature of the enquiry, the date and time, and the customer's contact details.
Warning: Notifications go to the email address and mobile number you used to register your UENI account.
Find everything in My Customers
Open the My Customers tab in your UENI Hub, or go straight there.
Bookings: all booking requests for your services.
Messages: customers trying to get in touch.
Orders: products bought through your site.
Forms: form submissions from your customers.
Reply to customers
Reply online and your customer gets an email, or call them if they left a phone number.
Pro tip: Learn more in this UENI Blog post on bookings and messages.
Final thoughts
Check My Customers often and reply quickly. Every enquiry is a chance to grow your business!