Verifying your Google Business Profile makes your business visible on Google Search and Maps. Sometimes video verification is the only option. Here's how to complete it successfully the first time.
Warning: Before you start, make sure you have access to the Google Business Profile we created for you (ask our Customer Success team or your Account Manager if not), that video verification is offered for your profile, and that your phone's camera is ready.
Step 1: Open your Business Profile
Go to business.google.com and search for your business. You should see NOT PUBLICLY VISIBLE and a Get verified button.
Step 2: Choose video verification
Click Get verified, choose video verification, then click Next to see the requirements and tips.
Step 3: Plan your video
Your video must show all of the following:
Your location matches your profile address: for example, a street sign or nearby businesses.
Your business name and category match your profile: for example, your exterior and interior, products or equipment.
You're authorised to represent the business: for example, unlocking the entrance, using your payment tool, or proof of address.
Home-based or service-area businesses: show uniforms, branded invoices, tools or vehicles with your logo.
Pro tip: Capture everything in one continuous recording. Start outside, then move inside. Most successful videos last 1 to 2 minutes, so rehearse first and keep the camera steady.
Step 4: Record and upload
On your phone, sign in to the same Google account as your Business Profile and scan the QR code shown on screen.
Tap Next and allow camera and microphone access.
Tap the red circle to start recording.
Check you've shown everything, then tap Upload video, or Try again to re-record.
Allow recording access | Requirements reminder | 30 seconds notice | Upload |
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Troubleshooting
"I don't have access to my profile": contact our Customer Success team or your Account Manager.
"The QR code doesn't work on my phone": make sure you're signed in to the same Google account as your Business Profile.
"I missed something in my recording": tap Try again before uploading and record everything in one take.
Final thoughts
Once Google approves your video, your business will be verified and visible to customers. Good luck!