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I did not receive a verification PIN for my Google Business Profile. What now?

What to do if you didn't receive a Google Business Profile verification PIN.

Don't worry, it happens! A missing verification PIN is usually caused by one of two things. Check each one below to find your fix.

Is your address a PO Box?

Google doesn't accept PO Box addresses for Business Profiles. This is Google's rule, not UENI's, and it can't be changed. See Google's guidelines.

  1. Update your address in the Editor to a valid physical business address.

  2. Go to My Customers in your UENI Hub and scroll down to the Google section.

  3. Click the orange button and follow the login steps.

Google Business Profile connection section in My Customers with the orange button

Note: If you see 5 stars instead of the button, your profile is already connected.

Do you already have a Google Business Profile?

If your business is already listed on Google, you'll see something like this:

Example of an existing Google Business Profile listing

As the owner, only you can give us access. Log in at business.google.com, then follow these steps to give UENI access.

Troubleshooting

  • "I get an error when I click the orange button": open live chat in your UENI Hub and tell our team.

  • "Neither of these applies to me": contact our support team and we'll help.

Final thoughts

Once your details meet Google's rules, you'll be back on track to getting verified!

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