Manage your UENI business email alongside everything else in the new Outlook for Windows, the redesigned app that comes with Windows 11 and recent Microsoft 365 installs. Still using classic Outlook 2019? Follow this guide instead.
Note: Before you start, have your full UENI email address (e.g. [email protected]) and mailbox password ready.
Step 1: Open the new Outlook
Open Outlook from the Start menu. If there's a New Outlook toggle at the top right, make sure it's ON.
Step 2: Add an account
If it's your first time opening Outlook, you'll see the Add account screen. Otherwise, click the gear icon at the top right and go to Accounts > Email accounts > Add account.
Step 3: Enter your email address
Type your full UENI email address and click Continue.
Step 4: Choose IMAP
Outlook can't detect UENI mail settings automatically, so it will ask you to set up IMAP. Click Show more.
Step 5: Enter your server settings
Your username should be your full email address, with your mailbox password.
Incoming mail (IMAP)
Server: mail.uenimail.com
Port: 993 for IMAP (or 995 for POP)
Security type: SSL/TLS
Outgoing mail (SMTP)
Clear the fields under SMTP Configuration first, then enter:
Server: mail.uenimail.com
Port: 465
Security type: SSL/TLS
Require sign-in: On, with the same username and password as IMAP
Secure Password Authentication (SPA): Unchecked
Click Continue.
Step 6: Test your account
Outlook tests the connection, and your UENI inbox appears on the left. Send yourself a test email to check sending works.
Troubleshooting
"Couldn't connect" or "We couldn't sign you in": use your full email address as the username, not just the part before the @.
"I can receive but not send": check SMTP is port 465 with SSL/TLS (not STARTTLS on 587), and that sign-in is on.
"Outlook keeps suggesting Outlook.com or Microsoft 365": go back and pick IMAP in the advanced setup screen, under Show more.
Final thoughts
Congrats, your UENI mail is now set up in the new Outlook!