Note that this functionality is only available for subscribers of the Plus or Reputation plans.

With our Custom Code feature, you can integrate countless third-party tools with your website. This feature enables anyone to add custom HTML code to their website. With this, you can connect widgets from different sources. From HubSpot to HotJar to Google Analytics, several services of interest to your business provide code snippets that you place on your website. These third-party integrations enable a whole new set of features that we don’t have in our product. These are grouped into four areas: real-time interactions with your visitors, capturing visitor info, analytics/tracking and a broader "do more" category.


Use Cases for Custom Code

Analytics & Tracking

To better understand your visitors, you can integrate with Google Analytics, Mixpanel or Hotjar, among other tools. These give you accurate insights into what your users are doing on your website.

Real-time Interactions

Custom code enables the integration of live chat from different providers, such as Facebook Messenger, Freshdesk or Intercom.

Capturing Visitor Info

You can integrate third-party tools to collect visitor information, such as inline forms, subscriptions to a mailing list or embedded surveys. Mailchimp, Hubspot or Typeform offer these solutions.

"Do More"

This is a broader group to accommodate almost everything you may want to share with your customers, like embedding live streams or podcast players from Spotify or Mixcloud, or do with your visitors, like accepting donations.


Managing Custom Code

With this feature, you can include different custom code snippets in three distinct areas of your website: Header, Body and Footer. Don't worry! Usually, the tool providing you with the code explains where to best place your code.


Adding Custom Code

Here's how you can do it:

  1. Log in and open the UENI Editor
  2. Click on the Settings section and then scroll down to the Custom Code area
  3. Place the code from Freshdesk in the Head section
    • By default, some third-party tools appear on the bottom right corner of your website. Enable the Prevent Content Overlap on Mobile toggle to remove UENI's default widget.
  4. Click Save


Once you click the Save button, you can go to your website and check the changes!



Removing Custom Code

To remove any custom code you previously configured, just repeat the steps above to go to the Custom Code settings page and delete the content from the Custom Code box. When you click the Save button, UENI removes the Custom Code from your website immediately!



Note that Custom Code is not rendered in the Editor Preview window, you have to actually visit your website to see your changes!



Need a hand?
If you need any further assistance, please message our support team or get real-time help on our Live Chat!