If you are a service-based business and have listed services on your website, then customers can request a booking for these services. In doing so the customer is in fact, submitting a booking request rather than a confirmed booking. This means you can review the request and decide whether or not you wish to accept it. For more information on services on your website, please click here.


If you are a product-based business and have listed products on your website, then customers can place an order for these products. In doing so, the customer is able to purchase directly off your website, sending you an alert that a purchase has been made. For more information on products on your website, please click here.


Even if you are not providing services or products on your site, you can also receive customer messages through your website. 


When someone requests a booking or sends you a message, you will receive an email with the relevant information:

  • The requested service or the nature of their enquiry
  • The date and time
  • The customer contact information. 

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If you are on a premium subscription, you will also receive an SMS with the customer's request. 


Please note: You will receive the notifications on the email address and mobile number you have shown on your website. If you have removed your email address from your website, then booking requests will be directed to the email address that was used to register your UENI account. 


As the business owner, you will receive an email such as this one:




You will also be able to see customer booking requests, messages, and orders in the My Customer tab of your UENI Hub. You can find this tab here:



You can also navigate directly to this page by clicking here.


Here, you can find all information related to these queries that have been submitted/made on your website. 




Here's what each of these will look like:




If you are on a paid plan, we will also send you an SMS letting you know about the customer enquiry.


The customer making the enquiry will receive an email if you reply to the message online, but you also have the option of calling the client if they leave you a phone number. That means no client is lost and your business can grow.


For more information on this section and what you can learn from it, take a look at this post from the UENI Blog. 


If you have any further questions, please feel free to speak to our team on Live Chat.